The Hotela : User Privacy & Security Policy

Privacy Policy

This Privacy Policy governs the treatment of personal data collected by The Hotela (hereinafter referred to as "the Company") and applies to all users of our online gaming platform. We operate a platform featuring simple online games that do not involve real money wagering. We are fully committed to ensuring the privacy and security of your personal information and in complying with all applicable privacy legislation. This Privacy Policy outlines the types of information we collect, how we store and secure it, and the rights you have regarding your personal data.

By accessing or using our platform, you consent to the practices described in this Policy. We have adopted this Policy to provide you with complete transparency and choice concerning the collection, use, and disclosure of your personal information. It also explains how you can access, modify, or request the deletion of your data, in compliance with the privacy and data protection laws applicable in Europe.

1. Data Collection

In order to offer you a seamless gaming experience on our platform, we collect various categories of personal information including, but not limited to:

Personal Identification Information: such as your username, email address, and other contact details.
Usage Data: including information on how you access and use our games, pages you visit, the time and duration of your visits, and other diagnostic data.
Technical Data: comprising IP addresses, browser type, operating system details, and device identifiers, allowing us to enhance our service and maintain security.

We process personal data in a manner that complies with all applicable European data protection regulations, such as the General Data Protection Regulation (GDPR). The collection and processing of personal data are carried out with your explicit, informed consent or otherwise based on our legitimate interests in providing the best possible gaming experience.

2. Data Processing and Legal Basis

Your data is processed for a variety of purposes, including:

To Provide Services: Processing your information to ensure you can access and enjoy our online games without interruption.
To Improve and Develop Our Platform: Analyzing usage data to make the platform more secure and user-friendly.
To Comply with Legal Obligations: Upholding regulatory requirements set forth by European data protection laws and other relevant jurisdictions.

Our legal basis for processing personal data includes the necessity to fulfill a contractual obligation, our legitimate interests, and where applicable, your explicit consent. Every step is taken to ensure that all processing activities are conducted transparently and fairly.

3. Use of Cookies and Similar Technologies

Our platform employs cookies and similar tracking technologies to ensure a smooth and efficient user experience. Cookies are small files stored on your device that help us remember your preferences and facilitate authentication and session management.

We use cookies for the following purposes:

While we do not employ tracking links within the text of this policy, we ensure that all cookie usage complies with applicable data protection obligations. You have the option to manage your cookie preferences through your browser settings. Should you need further assistance, please refer to our detailed cookie policy available at this link.

4. Data Security and Retention

Maintaining the security of your personal data is of utmost importance to us. We implement a range of technical and organizational measures to mitigate risks associated with unauthorized access, alteration, disclosure, or destruction of your data. These measures include state-of-the-art encryption, secure socket layers (SSL), rigorous access controls, and continuous monitoring of our systems.

All personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once the data is no longer needed, it will be securely deleted or anonymized to prevent any further use.

5. User Rights and Access

In accordance with European privacy regulations, you have a number of rights regarding the personal data we collect and process. These rights include:

Right to Access: You may request access to your personal data at any time by submitting a request. Upon confirmation of your identity, we will provide you with a copy of the data we hold about you.
Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request its correction or completion.
Right to Deletion: Also known as the "right to be forgotten," you can request the deletion of your personal data when it is no longer necessary for the purposes for which it was originally collected.
Right to Restrict Processing: You have the right to request that we limit how we process your personal data under certain circumstances.
Right to Data Portability: You may request the transfer of your personal data to another organization or directly to you in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data on grounds relating to your particular situation, including for direct marketing purposes.

If you wish to exercise any of these rights, please contact our data protection representative through the provided contact information. We will respond to your request in accordance with the applicable statutory timelines and inform you of any further information we may require to verify your identity.

6. Access, Modification, or Deletion of Personal Information

You have full control of your personal data processed through our platform. The following mechanisms have been established:

Access to Data: You may view and retrieve all personal data that we have collected, including details of your interactions, by logging into your account. Should you encounter difficulties, our support team is available to assist you.
Modification of Data: If you wish to update or correct any piece of information, you can do so via your account settings. For any modifications that cannot be addressed online, please contact our customer support.
Deletion of Data: Should you decide to have your personal data permanently deleted from our systems, you may submit a request through your account or by contacting us directly. We will verify your identity and process your request promptly. Be aware that deletion of your personal data may limit your ability to use certain features of our platform.

Any such requests will be handled with the highest priority and in strict compliance with all requirements under the GDPR and other applicable data protection laws. We will inform you of the outcome of your request within the statutory period.

8. Modifications to This Privacy Policy

The Company reserves the right to revise this Privacy Policy from time to time in order to reflect changes to our practices or for legal, technical, or regulatory reasons. Any updates will be clearly noted on our platform with the updated effective date set forth in the macro 2025-04-19. We advise you to review this Privacy Policy periodically to ensure you are informed of any changes. Your continued use of the platform after modifications signifies your acceptance of the updated terms.

9. Contact Information

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please do not hesitate to reach out to us using the following contact details:

Phone: 57949785
Email: info@thehotela.com
Address: 11, Hauan, 8382, Napp, Norge

Our dedicated Data Protection Officer (DPO) and support team are available to answer any inquiries you may have about the processing, security, and management of your personal data.

10. Final Remarks

This Privacy Policy is an integral part of our User Agreement and supports our ongoing commitment to user privacy. We emphasize that our practices conform to the highest standards of data protection as required under GDPR and other applicable European privacy laws. Our aim is to provide you with an engaging, secure, and transparent online gaming experience at The Hotela.

We appreciate that you trust us with your personal data, and we take this responsibility very seriously. Should you have any feedback on how we can further improve our policies or service standards, please contact us using the details provided above.

Effective as of 2025-04-19, this document constitutes the complete understanding between you and the Company regarding the handling of your personal data during your use of our platform.

11. Legal Disclaimer

The contents of this Privacy Policy are provided for informational purposes only. While we strive to keep this document accurate and up-to-date, we make no warranties regarding its completeness or applicability to any particular situation. By using our platform, you agree that The Hotela is not liable for any errors or omissions in this document, or for actions taken in reliance on its contents, insofar as permitted by applicable law.

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